Commitment to Quality starts at the top of this company, and this Policy Statement sets out our approach. Let there be no doubt of the Company’s commitment in this area, for it is vital for our survival and long-term success.
For us, ‘Quality’ does not necessarily just mean a high Quality Product, but also the provision of the best possible Quality of Service, at all times.
John Steele Ltd shall present a professional, well controlled operation, servicing our customers’expectation in an efficient and trouble free manner. We shall commit to complying with Individual Customer Needs, the Requirements of the ISO 9001 Standard, Health & Safety Regulations and our own Business Management System.
We shall endeavour to Continually Improve upon the service that we provide, through the Setting, Monitoring and Reviewing of our Quality Objectives. We must all work in a Consistent and Thorough Manner, to achieve these ‘Improvement Targets’ as they are our route to a more effective Business Management System.
This policy, which has been approved by the Board of the company, will be regularly reviewed for suitability. These basic principles must be communicated, understood, and adhered to, by all members of the team.